Six (6) payment options are available for customer convenience:
Pay by Direct Debit Return to top
The direct debit service is a free service that conveniently pays your monthly service charges automatically by charging it to your checking or savings account. Direct debit service is the most convenient, dependable, least expensive way to pay your monthly service charges. You save time by not writing a check and mailing your payment. You save money on postage and checks. You no longer have to worry about your payment being lost or not being able to pay while you are out of town on business or vacation and it's free. To sign up for Direct Debit service simply print out the Direct Debit Form, fill it out, and return it with a voided check when you pay your next billing. It will take approximately six weeks to set up your direct debit. From then on, you'll never have to write us another check. Your city utility billing will be paid automatically from your banking account.
If you are already signed up for direct debit and would like to change your banking information, simply fill out the Direct Debit Form again, and return it with a voided check from the new account.
Pay Online Return to top
If you already have an Online Account -
Please reference your account number/name as it appears on your bill when you are logging in.
If you wish to create an Online Account -
The City of Olathe now offers the convenience of paying your City utility bill by credit card or debit card over the Internet. The City of Olathe uses Official Payments Corporation to process credit card payments. The payment is processed through the Official Payments Corporation's payment center. A convenience fee will be charged and paid to Official Payments Corporation for this service.
There is also a maximum payment that can be made for each convenience fee. If your total amount due exceeds the maximum payment, multiple online transactions may be necessary to pay the full balance.
|Convenience Fee & Maximum Payment Schedule|
|Class||Convenience Fee||Maximum Payment|
Payments made through Official Payments Corporation may take up to two business days to be posted to your utility account.
Payments for returned checks and deposits cannot be made online.
If your water service has been disconnected or is scheduled to be disconnected for non-payment, you must contact our Customer Service Division at 913-971-9311 between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday with the confirmation number you receive from Official Payments Corporation to have the service restored. To have service restored after our regular business hours, please call 913-971-5151 and provide your payment confirmation number.
Pay by US Mail Return to top
Mail the lower portion of your bill along with a check or money order in the envelope provided. Please write your account number on your check or money order and allow five business days for mail delivery. Bills are considered paid on the day they are received in our office and processed, not the day they are mailed. Payments should be mailed to:
Pay in Person Return to top
A Customer Service Representative is available to accept payment for your utility bill at the Olathe Public Works and Customer Service Center located at 1385 S. Robinson Dr. Our hours are Monday through Friday 8:00 a.m. to 5:00 p.m. excluding holidays.
Customer Service Lobby
1385 S. Robinson Dr.
Customer Service Drive-Thru
1385 S. Robinson Dr.
Collection Drop-Off Site Return to top
Customers can drop off their payment for monthly utility charges at the drop box located behind Olathe City Hall at 100 E Santa Fe. Payments are picked up once each business day by 8:00 a.m. Payments can also be made at Enterprise Bank & Trust and Bank of Blue Valley branches in Olathe. Payments made at one of the banks listed above must accompany the lower portion of your utility bill. Please allow two days for processing.
City Hall Payment Drop Box
100 E. Santa Fe St.
Night Depository Return to top
The night depository is located at the drive-through at the Olathe Public Works and Customer Service Center at 1385 S. Robinson Dr. Envelopes are provided for your convenience.
Olathe Public Works and Customer Service Center
Night Depository - 1385 S. Robinson Dr.
Payment Arrangements Return to top
If your water service has been disconnected or is scheduled to be disconnected for non-payment, or you need to make payment arrangements please contact our Customer Service Division at 913-971-9311.