Start your free e-Billing

  • Receive a monthly email with a link to CustomerConnect.
  • Pay your utility account online with no convenience fees.
  • Receive your utility bill only via email. 
  • Track your account balance and billing history.
  • Track your water meter usage and view it in table or graph format.
  • Optimize your account information with the bill analyzer feature.


To start service:

Register a new CustomerConnect account

  • Your latest billing statement is needed as a reference.
  • Enter the account number and mailing zip code as they are printed on the statement.
  • Provide your email address.
  • Create a username and password and select a security question/answer.


Login to your existing CustomerConnect account

  • Click on e-Billing and then "Subscribe to e-Billing" 


The City of Olathe site is secure and your contact information will not be shared with any third party organizations.