City Strategy and Performance

Measuring the City's Strategic Performance

The City of Olathe is focused on developing measurable strategies to achieve excellence in efficiency and service delivery in order to provide the citizens of Olathe with the most value for every tax dollar.  In order to achieve these goals, the City uses a number of key tools to develop and measure its progress toward strategic targets.


Olathe Organizational Scorecard

  • Olathe’s overarching strategic document. 
  • Community Focus Areas were identified through a citizen-based strategic plan.  
  • Each year the City Council determines priority statements to support the Community Focus Areas. 
  • Each year City staff creates goals focused on Customer, Financial, Business Processes and Employee Learning & Growth.

Department Business Plans

Departments have developed forward-looking business plans, not only to address current needs, but to lay a foundation for the future.  Each plan outlines projected needs and efforts to accommodate Olathe's growing population.  Plans are updated each year in the fourth quarter.

Business Plans


DirectionFinder® Citizen Survey

Annual survey of Olathe citizens to assess satisfaction and overall performance.  This is a statistically valid survey performed by Olathe’s ETC Institute.

2012 Council Presentation Video

2012 Council Presentation PowerPoint

2012 Final Report

Past Presentations and Reports

Annual Performance Report

2012 Certificate of Excellence Award ImageMeasures reported are prioritized by the City Council. The report includes key performance indicators across every City department.  It is updated and presented to the City Council in April of each year. 

2012 Annual Performance Report Executive Summary

Executive Summary

Key Results Dashboard

Key Results Narrative

Performance Results by Community Focus Area

Past Annual Reports


Performance Measurement is a Division of the Resource Management Department located at:

Olathe City Hall

100 E Santa Fe

Olathe, KS  66061

Office hours are 8am – 5pm (CST), Monday through Friday, closed on City of Olathe holidays.

Submit a request in OlatheConnect or call 913-971-8735 for more information.