Strategic Plan

The Strategic Plan, with its foundation based in community and membership input, revisits the agency’s pillars (Mission, Values, and Vision) and sets forth a continuous improvement plan that offers a road map for a justifiable and sustainable future.  

Business Plan

The Business Plan is a set of business objectives, goals, initiatives and activities believed to be important to the department, City government and community.

Plan of Action

The Plan of Action is designed to guide the implementation of the vision and goals of both the Strategic Plan and Business Plan. The department is committed to making progress on these initiatives in the current calendar year.

Community Risk and Emergency Services Analysis (CRESA) and Standard of Cover (SOC)

The CRESA-SOC, is a rational and systemic way of looking at the services provided by an emergency response agency. The purpose of the document is to assess community risk; define performance standards; plan station locations; determine staffing levels; measure service delivery performance; support strategic planning; and, more.