Frequently Asked Questions

I don’t see the job that I’m interested in today.  Does the City have more career opportunities?
You can only apply for today’s job listings; however, you are encouraged to fill out a job interest card with the City of Olathe.  This feature provides you with the opportunity to select job classifications that interest you, which will generate automatic emails when a new position opens up.

The position I am applying for only accepts online applications.  Does the City offer internet access to the public?
Free internet access is available for you to apply for City positions.  Locations include the City of Olathe  public library branches (click here for library hours) and the employment centers located at City Hall, 100 East Santa Fe, Human Resources Department, 3rd floors. (Computers are available: Monday – Friday from 9 a.m. to 4:00 p.m.). 

The online application system says I need an email address, how do I get one?
Free email services are available by numerous service providers, such as, AOL, Excite, GMail (Google), Hotmail, and Yahoo. 

APPLICATIONS

Can more than one person use the login?
No.  The login is assigned to one person and should not be shared.

I was filling out my application and I lost all of my information. What happened?
You may have used the Back button (located on your toolbar) which when used removes all data.  To avoid losing your information save your information periodically.
How do I know that the City has successfully received my online application?
After you have submitted your online application, you will receive a confirmation.  You can also check your own NEOGOV personal account for verification that you have successfully sent your application. 

After I submit my application, what happens next?
Your application will be reviewed by the hiring manager or a human resources representative to see if your qualifications meet those posted for that position.

How long does it take to process my application?
It may approximately 2 weeks for processing, depending on the number of applications received   Positions that require passing an exam to qualify will necessitate additional processing time (scheduling and grading of the exam).

How do I check the status of my application?
You may check the status of your application at any time by going to at www.olatheks.org  and selecting CHECK NEOGOV APPLICATION STATUS and log into your account.

If I don’t have a computer at home, how can I check my status?
Free internet access is available for you to apply for City positions.  Locations include the City of Olathe public library branches and the employment centers located at City Hall, 100 East Santa Fe,3rd floor.

How will I be notified of my application status?
All applicants will be notified by email, utilizing the email address associated with your NEOGOV account.

Can I add/change information on my application after it is submitted?
No, once you submit an application, you cannot make any changes.  However, you may update your contact information (see next question).

How do I change my contact information?
Go to www.olatheks.org and select CHECK NEOGOV APPLICATION STATUS and log into your account.  Click on the ‘Edit’ button next to a saved application.  Once the application is open on the screen, click on the ‘Edit Personal Profile’ link; make changes and save the application.  When you apply for another position, your information will be updated. 
If you need to update your contact information on an application that has already been submitted, select the SUBMIT NEOGOV QUESTION option and send us an email with the updated information.

How long is my application active?
Applications that you have saved in your account do not expire.  You may use the same application to apply for several positions.  Once you qualify for a position, your name will remain on a referral list for s30 days

Do I have to fill out an application for every position?
Yes.  But the NEOGOV application system allows you to utilize your saved application as the basis for each posting in which you are interested.

OTHER INFORMATION

What happens after I qualify for a position?
If your qualifications meet those posted for the position, your information will be processed by the hiring authority/department for further review and you may be contacted by the department if you are selected to continue in the process.

If I qualify for a position for one department, am I automatically qualified for a similar position in another department?
No. Departments may have special requirements for their specific position (e.g., language skills, special software, etc.).You must apply for each position an submit an updated application.

Can I have the contact information for the hiring manager?
No.  We do not provide that information to candidates for any position.

I missed the deadline - can I still apply?
As with any position, once a closing date has passed, no application will be accepted or considered.  Please continue to visit the site and apply for new jobs as they become available.  You may also want to complete a Job Interest Card to automatically be notified when a position you are interested in becomes available

I cannot access the online application.  What should I do?
Our on-line Job Application system is hosted by NeoGov.  If you have problems while applying on-line, please contact NeoGov at 1-888-NEOGOV1, Customer Service extension 101.

Can I get help with completing the online application?
Human Resources is committed to ensuring that this process is easy and user-friendly.  To help applicants, the following resources are available:
  (click here) NeoGov Online Help
   Live help from Human Resources during business hours:
Hours:  Tuesday – Friday, 9:00 a.m. – 4:00 p.m.(CDT)
Phone: (913) 971-8735

Do you accept employment applications for positions that are not open?
No.  the City of Olathe only accepts employment applications for current recruitments, but you may complete a Job Interest Card.  For current employment opportunities, please CLICK HERE.
 
Can I apply for more than one job at a time?
Yes.  Once you have completed your online application you can apply for multiple positions that are currently open.  You do NOT need to recreate a new application every time you’re applying for a new position.
 
How often do you recruit for a particular position?
There is no set time frame.  Recruitments are initiated depending on departmental needs.
 
What if I’m not ready to fill out the application at this time?
No application is submitted until you click on the "Accept" button, which is "Step 4: Confirm and Submit" (see the progress guide at the top of the screen). If at any time you do not want to complete your application, save your work, then logout.
 
How do I print my application?
After you have submitted your application, you will see a link that says "Click here for a printable version of the application you just submitted."

I forgot my username and/or password.  What should I do?
Go to governmentjobs.com, click on “I Forgot My Password” to have it e-mailed to you.
If you forgot your username, please contact NeoGov at 1-888-NEOGOV1, Customer Service extension 101.

Who will see my application through the online application process?
All information is on a secure web server and can be viewed only by the Human Resources Department and other City of Olathe hiring authorities.  City of Olathe does not share its database with other companies or public agencies.
 
Please note that the ‘Application Status’ feature available after you log in to your account is currently used to indicate that an application has been received.