Water Leaks

If you notice water coming from under the street pavement, leaking from a fire hydrant or collecting around a water meter, there could be a leak from a water main or service line.

To repair main breaks, the city crews will need to shut down the water system in the area of the break. Water systems are under pressure, and can not be repaired while water is running through them. Normally, the repairs are made within a few hours, but complicated repairs can take several hours before the system returns to normal.

If, after a repair, your water is discolored, do not be alarmed, as main breaks often stir the mineral deposits that coat water lines. Just allow the water to run for a few minutes, and it should clear and be safe to drink.

What to do if you suspect a Leak in your home
If your water bill is unusually high; you notice water dripping from faucets; or your toilet seems to be constantly running, there are steps you can take to stop the water loss. If your bill seems high, you can call Customer Service at 971-9311 to test if your meter is leaking.

The City of Olathe Municipal Services Department is responsible for maintaining the line leading to your home or business's meter, and maintaining the meter itself. You, the property owner are responsible for maintaining the service line from the meter to your building and the plumbing within your building.

If the suspected leak is determined to be either in your service line or in your building, you will need to call a local plumber or fix the problem yourself. Leaking toilets are sometimes the cause for unexplained water usage. Fixing Leaky Toilets is an good article on how fix the problems yourself.