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Olathe leads the nation in Overall Quality of City Services

Post Date:02/25/2019
Olathe citizen satisfaction levels remain at or near the top regionally and nationally according to the annual DirectionFinder® citizen survey presented to the Olathe City Council and City staff last week.

Satisfaction with the overall quality of City services in Olathe rated 93%; 36% above the Kansas City metropolitan average, and 43% above the U.S. average. Olathe’s rating of 93% ranks first in the nation among all cities surveyed by the ETC Institute.

In addition, satisfaction with value for tax dollars stands at 68% percent, well above the national average of 38% satisfaction and the Kansas City metro average of 45%.  

The City of Olathe also ranked first in the nation for cities over 100,000 people for “Quality of Customer Service Received from City Employees” at 84%, far above the Kansas City metro average of 56% and the national average of 45%.

According to residents surveyed, traffic flow continues to be their highest priority (61%) followed by maintenance of city streets/buildings/facilities (56%).

The survey, DirectionFinder®, is administered by ETC Institute. Olathe is one of approximately 900 city and county governments from 49 states using the citizen satisfaction survey. Approximately 2,000 households covering all areas of the city were surveyed during 2018. The survey has a margin of error of +/- 4.4% at the 95% confidence level. 

The City has used DirectionFinder® annually since 2000 to track and benchmark city performance. It has been a critical decision-making tool for service delivery and resource allocation.

To see the full citizen satisfaction survey report, visit the Performance Management page.
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