Utility Account Services

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COVID-19 Response 

As the phased re-opening of Johnson County continues, the City of Olathe is making the following updates to the provisional billing policies in place: 

The City will continue to review these policies while customers are affected by COVID-19.

If you have any questions, you can contact the City using OlatheConnect, chat with a representative, or call Customer Service at 913-971-9311.

City Utility Services

  • Water
  • Wastewater treatment
  • Storm water management
  • Residential trash collection
  • Yard waste collection
  • Curbside recycling.

Benefits of an Online Utility Account

  • View and pay bills online.
  • Track your account balance and billing history.
  • Track your water meter usage.
  • No convenience fees apply. 
  • Receive electronic copies of your bill.
    • Register/Login to your online account.
    • Select Yes for paperless billing.  

Customer Service Division
1385 S. Robinson Drive

Monday through Friday, 8 a.m. to 5 p.m.


Phone Payment

Submit an inquiry at OlatheConnect or call 913-971-9311 for additional information.

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