Scheduled System Maintenance: Thursday, Sept. 26

The Online Utility Account service and the Pay-by-Phone system will be unavailable from 4 p.m. on Thursday, Sept. 26, until 7 a.m on Friday, Sept. 27.  Please contact Customer Service during regular business hours at 913-971-9311 for assistance. 

City Utility Services

• Water
• Wastewater treatment
• Storm water management
• Residential trash collection
• Yard waste collection
• Curbside recycling.

Confirm Your Water Service Provider

Search Services at Your Address
This search returns information about schools, utilities, and government services.
Confirm if the City of Olathe or WaterOne is your water service provider.

Contact WaterOne if they are your water service provider.

Fees to Start Your City Utility Service

• The Processing Fee for new residential customers is $3.00, and will be included on the first utility bill.
• A Security Deposit up to $150.00 may be required at the time of application for residential services.

Start Your City Utility Service In Person
Visit the Customer Service office at 1385 S. Robinson Dr., Olathe KS.

City offices are open Monday through Friday, from 8 a.m. to 5 p.m.

Start Your City Utility Service Online

New Resident Interests

Stop or Transfer Your Current Services

• Login anytime to start, stop or transfer service
• Call Customer Service at 913-971-9311
• Visit Customer Service at 1385 S Robinson Dr., Monday through Friday, from 8 a.m. to 5 p.m.

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